Conference Schedule 

General Sessions 

Educational Sessions 

Exhibiting

Powerpoint presentations for all sessions are here.

  Audio archives are now available.

Click here to view summaries and photographs from OneVoice 2009.

For the nearly 500 attendees, know-how was in abundance in New Orleans, site of OneVoice 2010: FSI Broker-Dealer Conference. From the opening general session with a panel of current and former regulators to the keynote presentation by international business advisor Ram Charan, the action was lively, engaging, and relevant to the challenges for today’s independent broker-dealer.

In the CEO track … sessions covered whether – and how – the independent channel could be branded to consumers, how the independent channel has evolved, and what CEO leadership means today. Keynote speaker Ram Charan, internationally-known business advisor, conducted a CEO-only session on innovation and told executives:  “You must recognize and understand the value of a customer on a lifetime basis. It requires a lifetime of ‘touch.’ And touch is not e-mail, any more than listening is always hearing.” In the Compliance track . . . social media – Twitter, Facebook, LinkedIn – was explored (and on the same day that FINRA released its new social media guidelines), best practices for arbitration and litigation were discussed, and approaches to supervision were presented. In the Investment Advisory Services track, attendees learned about GIPS, how to competitively serve RIAs, third-party platforms, and RIA acquisitions. The state of annuities, recruiting best practices, and helping advisors build their businesses were part of the Marketing track. And in the Operations track, sessions covered the art of efficiency, the quality of customer databases, the regulatory perspective of operations, and the new world of 403(b). 

The keynote presentation by Ram Charan focused on the seven key elements of leadership in today’s complex world: delegate, get the right people in the right jobs, be adaptable and agile, perceive and execute change, select the right priorities (only three to five maximum), build your team and practice true collaboration, and condition yourself to see change by reading every day.

See you in Phoenix for OneVoice 2011.